Cogoport - Associate/Manager - Business Development (2-5 Yrs) Mumbai/Gurgaon/Gurugram (B2B/Corporate Sales)

Job Title: Business Development Associate/ManagerLocation: Gurgaon/MumbaiWork Type: Full-TimeRole OverviewAs a Business Development Associate/Manager, you will reach out to potential customers, generate leads, and guide them through the onboarding process to Cogoport s platform. You will drive customer acquisition, manage key relationships, and ensure the smooth execution of shipments. You will play a key role in growing the business through strategic sales efforts, customer retention, and process improvement.Key Responsibilities:Cold Calling & Lead Generation: Reach out to potential customers through calls to introduce Cogoport, understand their business needs, and generate leads for the sales pipeline.Customer Profiling: Gather insights on customer pain points, shipment requirements, andbusiness challenges to tailor future interactions.Customer Acquisition & Business Growth: Proactively identify new businessopportunities, reach out to potential customers and convert them into long-term clients by demonstrating the value of Cogoports solutions.Managing Customer Relationships: Develop and maintain strong relationships withcustomers, ensuring a smooth shipment process from booking to delivery, and addressingany issues that arise.Customer Retention: Strategize and implement initiatives to improve customer retention, including offering personalised service and solutions tailored to customer needs.Handling Inquiries & Complaints: Serve as the first point of contact for customers with inquiries or complaints. Work closely with internal teams to ensure timely and effective resolution.End-to-End Shipment Coordination: Oversee critical shipments and ensure execution is flawless, ensuring customers are updated regularly on their shipment status.Cross-Functional Collaboration: Coordinate with operations, finance, and other teamsKPIs:Number of Calls Connected: The total number of successful cold calls made to potential customers, which helps measure outreach effectiveness. Lead Generation: The number of potential customers who express interest or request further information about Cogoports services.Number of Containers Booked: The total number of containers or shipments booked as a direct result of customer acquisition efforts.Number of Transactions: Total number of successful customer transactions or bookings completed.Revenue Generated: Total revenue generated from the sales made by the manager or sales targets met.Average Deal Size: The average value of bookings made by the manager, helping track the quality of sales.New Business Acquired: The number of new customers converted and onboarded from prospects.Lead Conversion Rate: The percentage of leads converted into customers who book containers or shipments.Skills and Qualifications :Education : Graduate or equivalent with 2 years of experience in sales or business development focused on logistics or supply chain only.Industry Expertise : Proven track record in logistics, freight forwarding, or supply chain, with B2B client management.Sales Achievement : Consistently met and exceeded sales targets, handling high-value accounts and long sales cycles.Communication & Negotiation : Strong communication and relationship-building skills with fluency in Hindi and English.Adaptability: Ability to work in a fast-paced environment, efficiently managing multiple tasks.Problem-Solving: Proactive in solving client issues and ensuring customer retention. (ref:updazz.com)

Payroll Type : Permanent