Desktop Support Engineer

Key Responsibilities

Technical Support & Troubleshooting:

1. Desktop & Laptop Repair:
   • Perform hardware and software troubleshooting, installation, and configuration for desktops, laptops, and other related devices.
   • Diagnose and repair issues related to operating systems, hardware malfunctions, drivers, software conflicts, and peripheral devices.
2. Printer Support:
   • Provide support for printers, including troubleshooting, installation, and configuration of networked and local printers.
   • Address and resolve issues related to print queues, connectivity, and driver installations.
3. Customer Support (Online and Offline):
   • Provide remote and on-site support for customers, addressing their technical issues and providing effective solutions.
   • Respond to and resolve service requests related to desktops, laptops, printers, and peripheral devices.
4. CCTV Installation & Configuration (Optional):
   • Install and configure CCTV cameras and related hardware for client sites as needed.
   • Provide troubleshooting support for CCTV systems, ensuring functionality and connectivity.

System Installation & Configuration:

1. Software Installation & Configuration:
   • Install and configure software applications as required by end-users.
   • Ensure that all installed software is compatible with the hardware and fully functional.
2. Operating System Installation:
   • Install and configure operating systems (Windows, Linux, etc.) on desktops and laptops.
   • Ensure proper configuration of system settings to optimize performance.
3. Network Connectivity:
   • Troubleshoot and resolve issues related to network connections, including wireless and LAN setups.
   • Assist users with configuring network settings, printers, and other devices.

Documentation & Reporting:

1. Maintain Technical Records:
   • Document all issues, repairs, and resolutions in a ticketing system or CRM.
   • Maintain logs of hardware and software installations, configurations, and updates.
2. Generate Reports:
   • Provide reports on issues, work completed, and customer feedback to the IT Manager.
   • Monitor the status of unresolved technical issues and escalate as necessary.

General IT Support:

1. User Training: